Independent authorized sales agentGoogle Fiber (gFiber) Customer Service: Official Support Options (Guide)
How to reach Gfiber's official support — and how to order new service through Reliable Internet Inc, an independent sales agent (not Gfiber).
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(888) 428-0573- Authorized sales agentWe sell participating providers' plans; we are not the provider.
- Prices from provider sitesEach price links to its source and check date.
- Availability by addressCoverage is confirmed for your exact address.
- Order by phoneTalk to a person at (888) 428-0573.
Reliable Internet Inc is an authorized sales agent, not gFiber. For help with an existing gFiber account, use gFiber's own support channels below. Our number is for new orders and comparing providers.
Ways to Contact gFiber Support
| Channel | Where | Notes |
|---|---|---|
| Chat | gFiber Help Center (gfiber.com/support) | Chat with a support agent |
| Contact form at gfiber.com/forms/en/contact-gfiber | For account and service questions | |
| Phone | "Call us" in the gFiber Help Center | gFiber shows the support number after you pick your city |
| Scheduled call | "Schedule a call" in the gFiber Help Center | Pick a time for gFiber to call you |
| Self-service | gFiber app and online account | Wi-Fi password, speed test, Wi-Fi troubleshooting |
gFiber's Help Center asks you to choose your city (for Texas, Austin or San Antonio) so it can show support details for your area. Source: gfiber.com/support, checked Nov 6, 2026.
Common Things You Can Do Yourself
The gFiber Help Center has guides for finding your Wi-Fi password, running a speed test, troubleshooting Wi-Fi, setting up service yourself and managing your services and equipment. Setting up in the gFiber app is an option on every plan; professional installation is free if you'd rather have a technician.
Understanding Your gFiber Bill
Your bill shows the plan price, any add-ons such as gFiber Phone ($20/mo) or battery backup ($10/mo on Home 3 Gig), taxes and, in some cities, a local access fee. That fee is charged by the local government for using roads and utility poles, and gFiber passes it straight through; the amount depends on where you live. gFiber doesn't charge equipment rental or data overage fees.
Outages and the Uptime Guarantee
If your service is down, start with the Help Center's troubleshooting guide, then contact gFiber by chat or phone. Edge 8 Gig customers are covered by gFiber's uptime guarantee: if monthly uptime drops below 99.9%, gFiber credits 25% of that month's internet charge automatically on a later bill. Scheduled maintenance, problems with your own equipment and events outside gFiber's control don't count. Home 3 Gig customers can add a battery backup that keeps the main connection running for up to 2 hours in a power outage.
Cancelling gFiber
gFiber has no contract and no early termination fee, so you can cancel at any time. Return gFiber's equipment within 60 days of cancelling; otherwise gFiber charges a replacement fee, plus any applicable taxes.
Shopping for a New Plan?
If you're comparing gFiber with other providers at a new address, call (888) 428-0573. We'll check which providers reach the address and read you their plans.
Sources
- https://gfiber.com/support/en/ (contact options, checked Nov 6, 2026)
- https://gfiber.com/forms/en/contact-gfiber/ (email form, checked Nov 6, 2026)
- https://gfiber.com/support/en/answer/2036/ (local access fee, checked Nov 6, 2026)
- https://gfiber.com/legal/terms/residential/uga/ (uptime guarantee, checked Nov 6, 2026)
- https://gfiber.com/faq/ (contracts and equipment return, checked Nov 6, 2026)
Frequently asked questions
How do I contact Google Fiber customer service?
Through the gFiber Help Center at gfiber.com/support: chat, an email form, a scheduled call or the "Call us" option, which shows the phone number for your city once you select it.
Is gFiber the same company as Google Fiber?
Yes. gFiber is Google Fiber's new brand name; support, accounts and the network are the same.
Is there a fee to cancel Google Fiber?
No early termination fee. You only pay a replacement fee if you don't return gFiber's equipment within 60 days after cancelling.
What happens if Google Fiber goes down?
Check the Help Center troubleshooting steps, then contact support. On Edge 8 Gig, gFiber credits 25% of the monthly internet charge if uptime falls below 99.9% in a month.
Questions about Gfiber?
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