Independent authorized sales agentXfinity Customer Service: Numbers, App and Support
Order new Xfinity service through Reliable Internet Inc. Availability and pricing vary by address.
New customers onlyPlus taxes and feesStandard rates after the promoIndependent authorized sales agent, not Xfinity
We may earn a commission. How we're paid
Check availability at your address
(888) 428-0573- Authorized sales agentWe sell participating providers' plans; we are not the provider.
- Prices from provider sitesEach price links to its source and check date.
- Availability by addressCoverage is confirmed for your exact address.
- Order by phoneTalk to a person at (888) 428-0573.
New Xfinity service? Call Reliable Internet Inc at (888) 428-0573. We're an authorized sales agent and can check your address and place the order.
Already an Xfinity customer? Use Xfinity's own support channels below. We can't see or change existing Xfinity accounts.
Jump to: Ways to contact · Common tasks · Moving · Cancel · Billing
Last verified: Oct 20, 2026. Official source: xfinity.com/support/contact-us. Our number, (888) 428-0573, is a sales line for new orders.
Ways to Contact Xfinity
Xfinity steers most support through its app and its virtual assistant before a phone call, but the phone line is still there.
| Channel | How to use it | Good for |
|---|---|---|
| Phone | 1-800-XFINITY (1-800-934-6489) | Billing, account changes, cancelling, anything you'd rather say out loud |
| Xfinity Assistant | Chat at xfinity.com/xfinityassistant or in the app, 24/7 | Quick questions, outages, troubleshooting, handing you to an agent |
| Xfinity app (My Account) | xfinity.com/apps | Paying a bill, checking data, restarting equipment, managing your plan |
| Support articles | xfinity.com/support | Step-by-step help for most tasks |
| Xfinity store | Find one at xfinity.com/local/store-offers | Equipment pickup and returns, upgrades, in-person help |
Source: xfinity.com/support/contact-us, checked Oct 20, 2026. 1-800-XFINITY is Xfinity's published general customer service and sales line. Reliable Internet Inc is an authorized sales agent and can't reach your Xfinity account, so for account help use the Xfinity options above.
Common Support Tasks
You can handle most of these in the Xfinity app without calling.
| Task | How to do it |
|---|---|
| Restart your gateway | In the Xfinity app, choose your Internet device and select Restart, or unplug the gateway for a minute and plug it back in |
| Check for an outage | Use the Status Center in the Xfinity app or the Xfinity Assistant |
| Change your WiFi name or password | In the Xfinity app under WiFi settings |
| Self-install new service | Follow the Getting Started kit steps in the Xfinity app; see our router reset guide for WiFi basics |
| Pay your bill | In the Xfinity app, online at xfinity.com, or by calling 1-800-XFINITY |
| Return equipment | Drop it at an Xfinity store or a UPS Store using Xfinity's prepaid label |
| View your data usage | In the Xfinity app under Internet |
Source: xfinity.com/support, checked Oct 20, 2026. Current Xfinity internet plans include unlimited data, so most customers won't hit a cap.
Moving Your Xfinity Service
Xfinity lets you transfer service to a new address through its moving tool in the app or at xfinity.com/moving. You enter the new address, pick a date, and Xfinity confirms whether its network reaches it and whether you can self-install. If the new place is in an Xfinity area, you usually keep your plan; if it isn't, service can't move with you. Take your gateway and equipment with you unless Xfinity tells you otherwise.
Cancelling or Changing Xfinity
Xfinity lists these internet plans with no annual contract, so there's no early termination fee on them. To cancel or downgrade, use the Xfinity Assistant, call 1-800-XFINITY, or visit a store. Return any leased equipment to avoid an unreturned-equipment charge. Because the internet price is locked for five years, many customers change plans rather than cancel; the app shows what you're eligible for.
Paying Your Xfinity Bill
Pay in the Xfinity app, online at xfinity.com, by phone at 1-800-XFINITY, or at a store kiosk. Current plans require autopay from a stored bank account and paperless billing to get the listed price; dropping either adds $10/mo. Setting up autopay and paperless is done in the app or on the website under Billing. Source: xfinity.com/learn/internet-service, checked Oct 20, 2026.
Before You Call Xfinity
Have your account number or the phone number on the account, your service address and ZIP, and a payment method ready. If it's a technical problem, try the Status Center and a gateway restart in the app first, since that clears many issues without a call. New customers should know roughly what speed they want and what they want to spend, and we can help with that part at (888) 428-0573.
Shopping for a New Plan?
Compare Xfinity internet plans, TV plans or bundles, then call (888) 428-0573. We're an authorized sales agent, not Xfinity's support line.
Frequently asked questions
What is the Xfinity customer service number?
Xfinity's published general customer service and sales line is 1-800-XFINITY (1-800-934-6489). For many tasks the Xfinity Assistant and the Xfinity app are faster.
Is Xfinity support available 24/7?
The Xfinity Assistant and the app are available around the clock for payments, outages and troubleshooting. Phone and store hours vary.
How do I report an Xfinity outage?
Check the Status Center in the Xfinity app or ask the Xfinity Assistant. Both show known outages in your area and estimated restore times.
How do I cancel Xfinity?
Use the Xfinity Assistant, call 1-800-XFINITY, or visit a store. These internet plans have no annual contract, so there's no early termination fee; just return any leased equipment.
Can Reliable Internet Inc handle my existing Xfinity account?
No. We're an authorized sales agent for new orders. We can't see, change or cancel an existing Xfinity account, so use Xfinity's channels above for account help.
Why did my Xfinity bill change?
The most common reasons are losing the autopay-and-paperless discount ($10/mo), taxes and fees, or adding a service. The 5-year price guarantee covers the base internet rate, not taxes or extras.
Questions about Xfinity?
Mon–Fri 8am–10pm ET · Sat–Sun 9am–7pm ET