Moving? Internet Setup Checklist
Internet is one utility you can line up before moving day, so the Wi-Fi works the moment you get the keys. This checklist walks through when to transfer or start new service, what to do in the weeks before, and how to avoid a gap in your connection.
2 weeks before you move
- Check availability at the new address. Providers and speeds change street by street, so confirm what serves your exact new home before you assume your current plan will follow you.
- Decide: transfer or start new. If your current provider serves the new address, you can often transfer. If not, you’ll start new service with a provider that does.
- Compare current offers. Moving is a good time to check deals — new-customer promos can beat your current rate.
1 week before
- Schedule installation for moving day or the day before. Professional installs book up, so earlier is better.
- Or order a self-install kit and have it shipped to arrive before you do.
- Note your account details and any equipment you’ll need to return.
On moving day
- Set up the gateway. Plug in the modem/router (or complete the self-install) and wait for the lights to settle.
- Test your Wi-Fi on a few devices and run a quick speed test.
- Place the router centrally and elevated for the best coverage.
After you’ve moved
- Return old equipment on time to avoid unreturned-gear fees.
- Cancel or confirm the transfer of service at your old address so you’re not billed twice.
- Update autopay and address on the account.
How to avoid a gap in service
The most common moving mistake is waiting until the last minute, which can leave you days without internet while an install is scheduled. Lining up service about two weeks out is the single best way to avoid that. Call (888) 428-0573 and we’ll check providers at your new address and get installation booked for the day you move in.
Frequently asked questions
How far in advance should I set up internet when moving?
About two weeks before moving day. That gives you time to check which providers serve the new address, choose a plan, and schedule installation (or have a self-install kit shipped) for the day you move in, so you’re not left without internet.
Can I transfer my internet to a new address?
Often yes, if your current provider serves the new address. If it doesn’t, you’ll start new service with a provider that does. Either way, check availability at the exact new address first, since coverage changes street by street.
Should I transfer my current plan or start new service?
If your provider covers the new address and your plan is competitive, transferring is simplest. But moving is also a chance to compare new-customer deals, which can be cheaper or faster than your current plan. Check both before deciding.
How do I avoid being without internet after I move?
Schedule installation (or self-install shipping) for moving day or the day before, and book it about a week ahead since install slots fill up. Starting the whole process two weeks out is the reliable way to avoid a gap.
What should I do with my old equipment?
Return any leased modem, router or gateway to your old provider by their deadline to avoid unreturned-equipment fees, and confirm your old service is cancelled or transferred so you aren’t billed for two addresses.
Still have a question?
Call (888) 428-0573Moving? We’ll line up your internet
Call us to check providers at your new address and schedule installation for the day you move in.
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