Frequently asked questions
How ordering through an independent authorized sales agent works — and where to go next for plans, TV, bundles and guides.
Are you the internet service provider?
No. Reliable Internet Inc is an independent authorized sales agent. We help you compare and order new service; the provider you choose delivers the service, billing and support.
Do you charge for your service?
Pricing is set by the provider. Participating providers pay us a referral fee for enrollments; the representative quotes the provider's current price for your address before you order.
Which providers do you represent?
AT&T, Optimum, Frontier, Verizon, Xfinity, Kinetic by Windstream, WOW! and Astound. See the providers page for plan details by carrier.
How do you know which providers serve my address?
Availability is address-specific. The representative checks your address against each participating provider's serviceability system while you are on the line.
Are the prices on this site guaranteed?
No — they are each provider’s currently published offers, shown with their conditions and a “last verified” date. The provider confirms final pricing at enrollment. See how we verify pricing.
Do these plans have contracts?
Most current plans from the providers on this site have no annual contract, but conditions vary by provider and offer. The representative confirms the terms of the specific plan you choose.
Can I get TV or a bundle with my internet?
Often, yes — where the provider offers it at your address. Compare TV packages and internet + TV or mobile bundles, then call so the representative can quote both standalone and bundled options.
How much speed do I need?
It depends on household size and how you use the connection. Start with our speed guide, then confirm what is available at your address on the call.
Can you help with my existing account, bill or a technical problem?
No. We take orders for new service only. For billing or technical support on an existing account, contact your provider using the number on your bill.
What happens after I order?
Your order is placed directly with the provider, which schedules installation and handles billing and support from then on.
How is my information used?
To help you compare plans and place your order, as described in our privacy policy. See also Do Not Sell My Information.
What if a price I saw advertised isn't listed here?
Providers run different offers in different markets and change them frequently. Tell the representative what you saw and they will confirm whether it applies at your address.
Keep exploring
These pages connect to the same providers and the same call — pick the next step that fits.
Still have a question? Ask on the call
Call to check participating providers at your address. Available Mon–Fri 8am–10pm ET · Sat–Sun 9am–7pm ET.
Call (888) 428-0573Advertising disclosure. Reliable Internet Inc is an independent authorized sales agent operating through master distributor agreements. We are not an internet service provider, cable TV provider or telecommunications carrier. We receive referral fees or commissions from participating providers when a customer enrolls; this does not affect the price you pay.
Pricing. Prices reflect each provider’s published offer as of the date recorded with it. All prices are subject to change, vary by service address, and may require autopay, paperless billing or other conditions. Verify final pricing with the representative before ordering.
Trademarks. All provider names, logos and trademarks are the property of their respective owners and are used for identification and comparison purposes only. Their use does not imply endorsement.